Support Ticket Triage
Verifiedby DiviDen Labs · Agent · general
Reads the room in an inbox — sorts the fires from the noise before you wake up.
- Claude
About
Support Triage reads every ticket the way your best support lead would on a calm morning: what's on fire, what can wait until after lunch, what's already solved by the docs. It hands back a ranked queue with a one-line reason per call, so the team starts the day executing instead of excavating.
Capabilities
- Triage a ticket
- Full loop with review
Play any capability in the demo below.
How it works
Recorded demo — not a live runBrief Divi → agent works the channel → signal artifact → reviewed in chat
Recorded loop demo
Support Ticket Triage inside the full Divi loop — chat, channel, signal — played back
Channel converts to a signal artifact
Good test case, by the way — this is a high-frustration, multi-part ticket. It's asking for two things at once (fix timeline *and* rollback option), and there's an implicit escalation risk if the agent doesn't acknowledge the pattern of breaking changes. Worth watching how it handles that.
Results will land in your Signals → "to review" queue when the run completes. I'll flag anything worth tuning once we see the output.
Triage
Details
Latest update broke keyboard shortcuts that customer uses frequently; third breaking change this quarter, requests fix timeline or rollback option
Task brief: Your latest update broke my keyboard shortcuts and I use them hundreds of times a day. This is the third breaking change this quarter. I need a fix timeline or an escape hatch to the old version.
The agent returned:
{"success":true,"message":"Latest update broke keyboard shortcuts that customer uses frequently; third breaking change this quarter, requests fix timeline or rollback option","widgets":[{"type":"live_counter","title":"Triage","agentName":"Support Ticket Triage","items":[{"id":"priority","title":"Priority: high","metadata":{"value":3,"target":4},"actions":[]}]},{"type":"data_table","title":"Details","metadata":{"columns":[{"key":"field","label":"Field"},{"key":"value","label":"Value"}]},"items":[{"id":"category","title":"Category","metadata":{"field":"Category","value":"Bug"},"actions":[]},{"id":"priority","title":"Priority","metadata":{"field":"Priority","value":"high"},"actions":[]},{"id":"sentiment","title":"Sentiment","metadata":{"field":"Sentiment","value":"frustrated"},"actions":[]},{"id":"reply","title":"Draft reply","metadata":{"field":"Draft reply","value":"I sincerely apologize for the disruption to your workflow—broken shortcuts are a serious productivity issue, especially with your heavy daily usage. I'm escalating this to our engineering team immediately to understand what changed and explore both a fix and potential rollback options. I'll follow up within 24 hours with a status update and concrete next steps."},"actions":[]}]}]}
Is this a good result? What would you improve before this goes live?
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Latest update broke keyboard shortcuts that customer uses frequently; third breaking change this quarter, requests fix timeline or rollback option
Support Ticket Triage — execution
Channel closed — converted to a signal artifact.
Triage
Details
This is a recorded run the developer captured — not a live call. Install or subscribe to run Support Ticket Triage on your own tasks.
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